Job Description

The Success Coach is an integral position in realization of GRCC’s strategic enrollment and retention plans. Success Coaches provide both direct and indirect services and resources to all GRCC students to increase student persistence, retention, certificate/degree completion, and successful transfer. This position operates within a student services case management model focused on proactive outreach, interventions, and relationship development to improve student success outcomes.

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Requisition ID: 81
Department: College Success Center
Group: Meet and Confer
Schedule: 40 hours/52 weeks
Compensation: AP3, $21.82
Benefits: Full Time
Reports to: Director, College Success Center
Posting Opens: 10/04/2024
Posting Closes: Open until filled, initial review week of 10/21

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ESSENTIAL FUNCTIONS

Student Success Case Management

• Provide holistic case management services to assigned caseload of new students.
  • Use data, analytics, and reporting tools to proactively target student needs and mitigate potential success barriers
  • Use data and professional judgment to identify and refer assigned students to receive individualized success coaching and other targeted interventions
  • Develop and implement retention and success strategies, and evaluate effectiveness
  • Monitor student progress along their educational goals and pathway toward completion and provide support when students are at risk of early departure
  • Identify and refer students to service areas/departments within the college, as well as community-based services and resources when appropriate. These referrals include interventions to address academic and career advising, mental health issues, disability support services, food or housing insecurities, financial aid assistance, and more. Assist in scheduling appointments with these resources when necessary.
• Maintain clear and concise notes to document supports, services, referrals, resources, and interventions provided to individual students. In addition, proactively share notes and observations with other campus service providers where this information can inform additional outreach and support
  • Monitor and respond to early alerts raised for students within assigned caseload and as a part of the college CARE network.
  • Engage in regular communication and coordination with faculty and other staff on support strategies for students

Success Coaching

• Provide ongoing and individualized academic success coaching to students within assigned caseload
  • Assist students in developing an individualized success plan and monitor their progress toward their set goals
  • Provide personalized communication, facilitate one-on-one meetings, identify potential barriers to academic and career success, and develop success initiatives to overcome these barriers and reach established goals.
  • Administer holistic intake assessments to measure and characterize individual student skills, characteristics, needs, and barriers. These assessments include, but are not limited to intake forms, and Clifton Strengths
• Coordinate coaching services, based on individual student needs, to cultivate relationships and deliver support that develop skills, behaviors, and habits that contribute to their success in college
• Prepare and coach students to effectively navigate college policies and procedures to support their continued enrollment and progress
• Educate students on the following topics and skill development areas: goal-setting, time-management and organization, academic skills, study strategies, overcoming academic challenges, self-regulation, and self-efficacy
• Implement a proactive and appreciative coaching approach when assisting students

New Student Onboarding

• Working primarily with assigned caseload, support student participation in new student orientation and other onboarding activities that increase student participation, engagement, and enrollment yield.
• Collaborate with new student academic advisors, enrollment, and orientation team members to monitor and streamline the onboarding experience for all new students.
• Provide direct support for orientation programming, new student events, and communications and resource development that increases student access and successful entry to the college.

Data informed student success monitoring, outreach, and strategy development

• Proactively utilize technology, data, predictive analytics, and reporting tools to identify and target student services in order to provide services, resources, and coaching that improves student retention, persistence, and completion.
• Develop, coordinate, and manage targeted and proactive communication plans using various software solutions, such as EAB Navigate, to actively communicate with all assigned students
• Success Coaches may be assigned to an area of specialty in order to directly target equity gaps. These include, but are not limited to, academically vulnerable populations, historically underrepresented higher education populations, and students pursuing specific programs or courses.
• Use analytics and evaluation tools to measure outcomes and need to recommend the scale up and institutionalization of best practices.
• Contribute to assessment of departmental effectiveness.
• Establish and monitor new student enrollment and retention goals for caseload within institutional priorities and strategic efforts. Develop and implement corresponding programs, communication efforts, and interventions to reach these goals.
• Establish and monitor equity goals for new student access, engagement, and first year success. Develop and implement corresponding programs, communication efforts, and interventions to reach these goals.

Student success resources, content, events, workshops, communication plans, and social media development

• Working with other institutional stakeholders (e.g., academic departments, other departments, college teams) to support the development and delivery of workshops on topics related to student success that promote academic goal achievement.
• Develop comprehensive academic resources, tools, and interventions grounded in best practices and academic coaching to respond to the unique needs of students of all backgrounds and populations.
• Manage and develop content and resources for the department’s social media accounts
• Manage, develop, and curate the Student Success App (mobile and desktop) content tools. These include a campus student success resource library, hold resolution, to do’s, and, intake surveys and quick polls.
• Develop, coordinate, and implement department events and programming for assigned students.

Summer Bridge Program Support

• Support the implementation of college readiness and bridge programs.
• Actively recruit and register students who meet requirements to participate in programs.
• Support the College’s admissions and enrollment efforts by assisting with off-site placement testing, bridge program promotion, recruitment at local high schools, and other activities and events. This includes, but is not limited to, assisting students with admissions and enrollment processes, course registration, and financial aid and payment processes.

General Work Functions

• Monitor email, voicemail, and text daily in order to take appropriate action on student, staff, and faculty requests.
• Represent the department at college-wide events such as the Student Block Party, open houses, etc.
• Input and report student data as needed.
• Persons in this role are identified as a Campus Security Authority (CSA). CSA's will be trained and responsible for reporting Clery Reportable Crimes to Campus Police as required by the Clery Act.
• Contribute to the growth and development of the Student Success division and the college, by participating in team-based committee work, departmental/program planning, and other discipline and college related activities as requested.
• Attend regular department meetings.
• Regular attendance during normal scheduled hours is required. Being present is essential for serving customers and performing the essential functions of this position.
• Perform other duties as assigned by Director of the College Success Center.

JOB SPECIFICATIONS

Education Credentials

• Bachelor’s degree required.
• Master’s degree in Higher Education, Student Affairs, Social Work, or closely related field preferred
• Bilingual English-Spanish preferred.

Work Experience

• Minimum of 2 years of full-time work experience providing direct support to students in a higher educational setting, preferably in academic coaching, student support services, student. success and retention, or comparable relevant experience required.
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  Demonstrated understanding and experience providing holistic student support preferred.
• Work experience with diverse populations of students required.
• Experience in a community college that serves a diverse student body preferred.

Skills

• Interpersonal: Ability to establish and maintain positive relationships with various stakeholders, including students, staff, and faculty
• Self-management: Self-motivated with the ability to work independently with minimal supervision, as well as collaboratively as part of a team
• Communication and Facilitation: Excellent communication (written and verbal), presentation, and facilitation skills. Must be comfortable with public speaking, including presenting to large audiences.
• Planning and Organizational: Excellent organizational skills, ability to plan and organize work, handle multiple responsibilities, and meet timelines in a multi-project environment.
• Technology: Proficiency in various technology and systems required for the position, including but not limited to electronic student information systems (PeopleSoft), EAB Navigate, Mongoose, customer relationship management (CRM) platforms such as Radius, all Microsoft Office, and G-Suite. Ability and willingness to learn new technology.
• Data: Knowledge of and experience with data reporting systems, data tracking and preparing reports preferred. Understanding of student assessment tools, data collection, as well as procedures for tracking student and service satisfaction

Physical Demands

• The position requires long periods of sitting, standing, reading and writing, listening and speaking.
• Must be able to lift up to 25 pounds.

Mental Demands

• Must be able to communicate effectively and efficiently both verbally and in writing.
• Ability to maintain a positive customer and student-oriented approach in a demanding work environment.
• High level of energy, enthusiasm, motivation, and the ability to be innovative, creative, and self-motivated.
• Must be able to effectively manage high stress student issues and concerns, and to maintain confidentiality at all times.
• Ability to remain adaptable and flexible to changing priorities.
• Demonstrated commitment to innovation and continuous quality improvement.

Working Conditions

• Must be able to work flexible hours (i.e. evenings and nights) including occasional weekends.
• Must be able to provide service and student support via a range of modes and mediums including, but not limited to, in person, virtual, texting, email, video conferencing, etc.
• Must have reliable transportation to be able to commute between campus locations and travel locally.
• GRCC will comply with any mandated health and safety requirements. Compliance information is available on our policies website.
• Grand Rapids Community College will comply with any mandated health and safety requirements. Employees will be directed to our GRCC Policy(s) for compliance information.

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NEXT STEPS / APPLICATION PROCESS

• Please fill out an application at https://www.grcc.edu/jobs. Submit a cover letter and resume. The opportunity to apply for this position will close at the end of the day on the close date referenced at the top of this job posting.

• Predictive Index Assessment (behavioral & cognitive) REQUIRED: In order to have your application considered, you must complete the assessments: https://assessment.predictiveindex.com/bo/8MMT/student_success_coach

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HIRING PROCESS

GRCC uses an Evidence Based Selection Process, where we make data driven hiring decisions to help mitigate bias throughout the hiring process. As part of this process, candidates will participate in assessments (cognitive and behavioral), reference checks and interviews.

Individuals with diverse backgrounds are encouraged to apply. Grand Rapids Community College is an equal opportunity employer. Visa sponsorship is not available.

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NONDISCRIMINATION STATEMENT

Grand Rapids Community College creates an inclusive learning and working environment that recognizes the value and dignity of each person. It is the policy and practice of GRCC to provide equal educational and employment opportunities regardless of age, race, color, religion, marital status, sex/gender, pregnancy, sexual orientation, gender identity, gender expression, height, weight, national origin, disability, political affiliation, familial status, veteran status or genetics in all programs, activities, services, employment and advancement including admissions to, access to, treatment in, or compensation in employment as required by state and federal law. GRCC is committed to reviewing all aspects of GRCC programs, activities, services and employment, including recruitment, selection, retention and promotion to identify and eliminate barriers in order to prevent discrimination on the basis of the listed protected characteristics. The college will not tolerate any form of retaliation against any person for bringing charges of discrimination or participating in an investigation. Further information may be obtained from the EEO Office or the Office of General Counsel, 143 Bostwick Avenue NE, Grand Rapids, MI 49503-3295.

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