The Position

The Human Resources Representative provides customer service and technically focused support to Ocean County College employees and the Human Resources department. This position carries out a range of routine and confidential tasks requiring an understanding of college-wide policies, procedures, and practices. This position is detail oriented, solutions driven, and strives to provide an outstanding employee experience.

What You Will Do

• Serves as point of contact for employees and managers to assist with general inquiries technical assistance related to HR technologies and benefits.
• Remains current on required technology platforms as they evolve and adapts to changes as necessary. Recommends process improvements as appropriate; incorporating feedback and leveraging new technology.
• Responds to inquiries and provides guidance to employees and managers regarding college policies, procedures, handbooks, and bargaining unit contracts to ensure understanding and compliance. Elevates non-routine inquiries and situations to supervisor or appropriate HR team member.
• Supports the daily Human Resources department operations as needed by performing a variety of confidential Human Resources functions; form I9 processing, front desk assistance, onboard/offboard support, COBRA processing, and open enrollment needs.
• Coordinates and distributes recurring college-wide HR communications, including broadcasts, direct email campaigns, and employer notices. Collaborate with specific HR team members to enhance communications as needed.
• Maintains the HRIS system for onboarding and offboarding tasks. Connects with employees to manage overdue or pending tasks. Provides follow- up for onboarding and offboarding tasks to ensure employee completion and compliance.
• Completes employment verifications as needed including wage audit, Public Service Loan Forgiveness applications, date /status verifications, and unemployment requests.
• Assists with the hiring/processing of designated college personnel, volunteers and/or embedded instructors as needed.
• Assists with training session and workshop preparation, including reserving rooms, managing correspondence, and responding to employee inquiries.
• Serves as the backup to the Human Resources Assistant as needed.
• Related projects, initiatives and duties as assigned.

The Successful Candidate Must Have

1. Associates Degree, preferably in Business, Communications, Computer Science/Technology or closely related discipline.
2. In lieu of Associates Degree, a high school diploma and the addition of two years of related experience can be substituted.
3. At least three years of directly related experience in a customer service.
4. Demonstrated proficiency using Microsoft Office Suite, or equivalent software.
5. Possess excellent verbal and written communication skills.
6. Capable of dealing with sensitive and confidential personnel matters.

Even Better If You Have

1. Prior experience working in a higher education or public sector environment.
2. Familiarity with NJ State benefits and pension programs.
3. Knowledge of NJ and federal employment laws and regulations.
4. Familiarity with Human Resources technology; HRIS or ATS.
5. Bilingual (English/Spanish).